Returns & Exchanges
At Liber & Co., we stand behind the quality of our craft cocktail syrups and want you to be completely satisfied with your order. If your products arrive damaged or do not meet our quality standards, we offer a 30-day window for returns and replacements.
Initiate Your Request
Contact our customer experience team within 30 days of delivery with your order number and a brief explanation of the issue.
Provide Verification
For items damaged during transit or quality concerns, please attach clear photos of the product and packaging to help us process your claim quickly.
Review and Approval
Our team will review your request within 2 business days; if approved, we will provide a return shipping label or confirm a direct replacement.
Receive Refund or Replacement
Once approved, we will either ship out a fresh bottle immediately or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing